Help Centre

How Much is Delivery?

We offer several different ways to get your order out to you. These are your delivery options:

Free Delivery

This is the standard delivery option, and it will be sent to you on the Royal Mail?s 2nd class post service. While this service is very reliable, it is not tracked so trying to pin an order down that has encountered a delay can be tricky. Free Delivery can take between 2 and 5 working days if you order before 4pm, and sometimes longer around busy periods.

1st Class Delivery

This delivery service costs £2.95, and for that your order will usually arrive between 1 and 3 working days if you order before 4pm. This delivery service is tracked which makes it easier to locate if anything goes wrong with the delivery. If you spend over £35 with us, you will be automatically upgraded to this service for free.

Guaranteed Next Day Delivery

This service is guaranteed to get your order to you the next working day by 4pm providing you order by 4pm, or we?ll refund the cost of this service. Guaranteed Next Day Delivery costs £4 and will be sent by our courier, APC Overnight. This service is tracked and traced so we can follow your package through its various stages. This service is free when you spend £70 or more with us.

European Delivery

Delivery to Europe, including the Republic of Ireland, costs £10 and will usually take up to 5 working days. We use the Royal Mail's International Signed For service. Let us know if you can?t find your country of habitat in our checkout.

International Delivery

Worldwide delivery is available at a cost of £20, and we ship all over the world. Delivery times depend entirely on where you are in the world, and if you can?t find your country of origin then let us know and we?ll see how we can accommodate you.

How long does delivery take?

Delivery is fast. Standard delivery is on the Royal Mail's 2nd Class service and is usually between 2 and 5 working days.

But I Need It NOW!

Guaranteed Next Day Delivery will arrive the next working day (the clue's in the name…). If you order before 4pm on any weekday and pay for guaranteed next day delivery, your order will arrive before 4pm the next day. Guaranteed.

To Europe

If you're on mainland Europe, your order will probably take between 5 and 7 working days to arrive. We currently don't offer guaranteed next day delivery outside the UK.

Do You Ship to Europe?

Happily yes, we ship our products all over Europe. Which is nice. European delivery costs £10 on top of the sub-total of your order, and we recommend allowing 5-7 working days for delivery.

Do You Ship Internationally?

Yep, it doesn't matter where you are on this island Earth, we'll get your order to you. International delivery can take between 5 and 10 working days depending on where you are, and we use the Royal Mail's International Signed For service. International orders cost £20 for delivery.

Just select your country from the drop-down list in the checkout. If you don't see your country listed, get in touch and we'll see if we can arrange delivery for you.

Can I See A List of Countries You Ship to?

Yes, below is a list of the countries to which we currently ship orders. If you don't see your country but want to place an order, then get in touch and we'll try our best to accommodate you.

• AUSTRALIA
• AUSTRIA
• BELGIUM
• CANADA
• CZECH REPUBLIC
• DENMARK
• ESTONIA
• FINLAND
• FRANCE
• GERMANY
• GIBRALTAR
• GREECE
• HUNGARY
• IRELAND
• ISRAEL
• ITALY
• LATVIA
• LITHUANIA
• LUXEMBOURG
• MONACO
• NETHERLANDS
• NORWAY
• PHILIPPINES
• POLAND
• PORTUGAL
• SLOVAKIA
• SLOVENIA
• SPAIN
• SWEDEN
• UK
• USA

Do You Offer Free Delivery?

Oh yes. Delivery is automatically free on any order. If you spend £70 or more, we'll put your order on Guaranteed Next Day Delivery for free. Occasionally we might run a free-delivery promotion, so make sure you look closely at the banners! If you're in any doubt, don't hesitate to contact us on the Live Chat facility, via email or on the phone.

Do I Need to Sign for my Order?

You don't need to sign for your package personally, but someone will need to sign for it.

What If I'm Not In?

It's not a problem if you're not in during the day; you can have your order delivered somewhere other than your billing/card address - maybe at work, or have it delivered to a partner's address. Whatever's convenient for you.

If you're not home when the postie knocks for you, then they'll leave a card and your order will be returned to the nearest sorting office. The card will have all the information you need to either arrange a redelivery or to collect the item. They'll hold it for several days and eventually it'll be returned to us here at GetMePleasure.

What Happens If My Order Is Returned to GetMePleasure?

We'll contact you by email as soon as we can to tell you your order has been returned to us. The email will basically ask you to call us, because if you want us to resend the order (which you probably do!) then we'll need you to cover the price of postage. It's £2.95 and we can take the payment quickly and easily over the phone.

Can Someone Else Sign For My Order?

Yes of course. But…

If the package is signed for by someone other than the addressee and the package then goes missing, GetMePleasure can't be held responsible. Sorry. Once the delivery has been made, it's then the responsibility of the addressee to track the parcel down. We'll do all we can to help, and by going to the Royal Mail's Track & Trace website and entering the code you received in your dispatch email you can track your order for yourself, but GetMePleasure can no longer be held responsible for any delivery that has been signed for.

My Order Hasn't Arrived!

Oh no! Wait, it's not the end of the world and we'll do everything we can to help you track it down. I mean, it has to be somewhere, right? If you're in the UK and it was despatched using our standard delivery service, but your order hasn't arrived after 5 working days, please contact us and we'll do our best to track it down. Please be aware however that in certain rare circumstances delivery can take up to 15 working days.

If however you placed your order before 4pm and your order went on Guaranteed Next Day Delivery, but it hasn't arrived the next before 4pm, please contact us immediately.

I Live In Halls/Barracks. Is That A Problem?

No it's no problem. But while we're happy to deliver to army barracks and student Halls, or any other shared accommodation for that matter, we can't be held responsible for any problems with delivery to your address.

Is Your Packaging Discrete?

Absolutely, totally discreet. Sometimes our warehouse staff have trouble finding the boxes because they're so discrete. Ok that's not true, but you get the idea. Your order will arrive in a plain brown box (or a plain envelope if it's a smaller order) with no indication of where it came from or what might be inside. The only visible markings are your address, the postage, and our return address (which is marked as Unit D, The Apex Centre, Church Lane, Colden Common, Winchester, Hampshire, SO21 1TN).

How Can I Track My Order?

Simples. After you place your order and our warehouse team have packed it ready to go, you'll receive an email confirming that it's on its way. This email will give you details of your order, along with a tracking number. This can be useful when you need to track a parcel down. Just go to the Royal Mail's Track & Trace website, here, or here for APC (Next Day Delivery), and enter the code in your email into the field on that webpage. After the delivery has been signed for, you should be able to see the signee's signature on that website, and you can ask them the whereabouts of your order.

How Do I Place An Order on the Site?

Once you've found a product you would like, click the 'Add To Basket' button on that product's page. Then, when you've finished shopping and you're ready to pay for your items, click 'View Basket'. You'll find the button near the top left of every page, above the menu. You'll be taken to your basket where you can amend details if you wish, and then hit the 'Checkout' button.

This will begin the payment process. I've you've bought with us before or you've created an account, then you can log in and use the details you entered previously. If you haven't registered and don't wish to create an account, you can simply use our Express Checkout. You'll need the address to which the card you're paying with is registered, the address to which you want your order delivered, and your card details handy.

I Have a Promotional Code. What Do I Do?

You lucky thing. During the checkout procedure, once you've decided on the products you'd like to purchase, you'll see some buttons under the basket. One says 'Enter Voucher Code' and the other says 'Enter Promotional Code'; click the relevant one and enter the code you were issued into the box that appears, then hit 'Add'. If the code is valid, its value will be removed from the sub-total of your basket.

Is It Safe & Secure?

GetMePleasure is totally safe and secure. We go to extraordinary lengths to make sure our website is as secure as it can possibly be. We don't keep any records of your credit/debit cards; payments are handled by RBSWorldPay's 128 bit SSL security. We also have the Master Card Secure Code and Verified by Visa programs in operation, and we're independently checked by GeoTrust and CheckRate, amongst others, to confirm and prove we're as safe as it's possible for a website to be.

To protect your computer and your information, we've teamed up with the clever people at McAfee, who test GetMePleasure on a daily basis to make sure there are no flaws, weaknesses or security gaps and to ensure we're totally up to date.

I'm Having a Problem Placing An Order

From time to time, even in the very best online checkouts like ours, you can encounter a problem that you can't seem to overcome. If you've encountered a problem that you can't seem to fix, then don't worry. We can still get your problem sorted and your order processed successfully without any hair getting pulled out in frustration. There are a couple of methods available to you if you're struggling with your order.

1. This option is the one we most highly recommend: call us. If you call us as soon as you encounter a problem then we can usually fix it immediately by taking the payment over the phone. The number is 0845 389 1219, and the lines are open between 9am and 5:30pm.
2. Hit the 'Speak to a Person' or 'Live Chat' banner to be connected to a customer advisor via an instant messaging system. Our customer advisors are really friendly and might be able to provide some valuable help to get your order completed. Again, the Live Help chat is available between 9am and 5:30pm, or whenever the banner is visible.
3. If it's outside of office hours, then drop us an email via the details on our 'Contact Us' page. If you leave your number, we'll give you a call in the morning and get your order processed as soon as possible.

What Cards Do You Accept?

We accept all major credit and debit cards, and if you're struggling to use a card then please give us a call on 0845 389 1219.

Do You Accept PayPal?

Yes we do. After you've entered your billing address and delivery address, scroll down past the fields asking for card details and click the 'Checkout With PayPal' button. You'll be taken to PayPal, where you can pay as normal.

Can I Order Over The Phone

Absolutely. Call us on 0845 389 1219 between 9am and 5:30pm to place an order over the phone. You'll need the details of the products you're interested in and your card.

What's Your Returns Policy?

At www.GetMePleasure.com, we try to satisfy the first time round. Occasionally though, things do go awry and occasionally a faulty or mistaken product might slip through the net and you might feel it necessary to return a product.

GetMePleasure.com operates in accordance with the EU directives on online trading and distance selling. The EU Consumer Protection Regulations dictate that the buyer has the right to cancel the order without reason, within 365 days of the initial purchase.

A cancellation made to GetMePleasure.com within the allotted 365 days will be subject to a full refund. In the event that the item has already been dispatched, the cost of shipping will be deducted from the refunded payment.

All postage and packaging payments are non-refundable and any free-gifts included as part of a special offer must be returned alongside the unwanted item, otherwise the cost of those goods will be deducted from the refunded amount.

Except in the case of defective, incomplete or incorrect products, any returns made will be done so at your own expense. You may arrange for us to collect the items from you, but again the costs incurred in doing so will be payable by you, usually through a deduction from the total refund amount.

Our returns policy enables you to exchange any unused and unopened items, for any reason, for an alternative product within 365 days of the original purchase. The shipment costs for any exchange made within this period will be payable by you.

Please return your items to this address:

GMP SUPPLIES LTD
Unit D
The Apex Centre
Church Lane
Colden Common
Winchester
Hampshire
SO21 1TN

For hygiene reasons, GetMePleasure.com is unable to accept returns of any adult toys, lingerie, underwear, creams, lubricants, massage oils or condoms if the item has been removed from its packaging, or the item's packaging is opened.

My Products are Damaged of Faulty

If a product is defective, please get in touch with us as soon as you can. We'll email you a Free Post Return label, which you should print off and attach to the packaging of your unwanted product. Please include a detailed description of the fault, along with your name and address, and return it thoroughly cleaned and securely wrapped in its original box, with all manuals and accessories included for a full refund or replacement, within 365 days.

The cost of returning defective items will be covered by us. Upon receipt the products are tested by us and then sent back to you if found to be in perfect working order. If the product is faulty, a replacement will be sent out as soon as possible.

Overview

We are GetMePleasure, the UK's best online sex shop, and we truly believe that after you've shopped with us you'll agree with us. Since 2003 we've satisfied thousands and thousands of customers all over the world and we've achieved this by stripping away all the traditional unpleasant hallmarks of an online sex shop and started again, from the ground up.

We're proud to have the highest returning-visitor rate in our Industry. Over 3 in 5 of our customers re-order within 6 months. That's brilliant and we're very happy about it, but we can and will do better. If you have any comments or suggestions please feel free to let us know. We really want to hear from you how we can improve our service.

We have a pretty straightforward goal; to elevate adult gift shopping up and away from the traditional seediness of darkened back streets and to bring it confidently right out, into the open. We want to make adult gift shopping a genuine pleasure by stripping away any embarrassment or sleaziness, and to make it as easy for as many people to enjoy as possible. Because it's just sex!

Service & Quality

We've done our fair share (and then some…) of research in the marketplace, and there are two factors in back-street sex shops which we think have given our innovative industry such a bad reputation in the mainstream. The first issue is that you'd probably get better customer service during a week's holiday under the stewardship of Basil Fawlty, than you would in most back-street sex shops. That would probably be OK, if it weren't for the second issue; quality. Their toys tend to be cheap Chinese imports which disintegrate and smell within a week of purchase. And the 'lingerie' in these shops is more likely to make you look like the 70s just chewed you up and spat you right out.

So we went looking for alternatives. More precisely, we went looking for alternatives of the highest quality we could get our hands on, sourcing products from here in the UK, from Europe and from the US. Wherever that is. This all means that we stock a staggering selection of pleasure products from world leading sex toy, adult gift and lingerie manufacturers like Doc Johnson, Fun Factory, Mantric, Seven Creations and Topco, to name only a handful.

And there's more. Not only do we strive to bring you the very latest sex toys of the highest quality, but we do it while maintaining exceptionally competitive prices.

The GetMePleasure Team

We at GMP are a dedicated team of friendly, knowledgeable people who are here to help you whenever you need us. We can be contacted by phone, email or post - all our details are on our Contact Us page - or you can even chat with us live online when the chat icon is displayed on our website. We're constantly looking to improve our products and service, so if you have any feedback we would be happy to take it on board. We look forward to hearing from you!

No Quibble Returns Policy

If for any reason you're not completely happy with your purchase, you can return it within 365 days for a full refund, less postage and packaging and providing the item is unopened and unused. Any free gifts or promotional items that came with your order will also have to be returned, but still, that's pretty good.

We hope you enjoy you're shopping experience with Getmepleasure!

What Are Your Terms & Conditions?

Our Terms & Conditions of use are as follows:

We highly recommend you read the following terms and conditions carefully before proceeding with any transaction. If you do not agree to the terms and conditions listed below you may not use this website for any purpose. It is one of the terms and conditions of any user accessing and reading the GetMePleasure website (GetMePleasure is the trading name for GMP Supplies Ltd) that GMP Supplies Ltd provides the information and material published on the GetMePleasure website on the grounds that it disclaims all warranties in respect of the same information and material, either express or implied. This has no bearing on your statutory rights as a consumer.

All models appearing on the website are 18 or older.

In placing an order with GetMePleasure you are declaring that you are of the proper legal age to purchase the selected item or items. Should we discover that you are not legally entitled to be purchasing these goods, we will not be obliged to complete the transaction.

Contract Formation

Any order you make through the GetMePleasure website is subject to acceptance and availability, we reserve the right to refuse your order at our discretion and for any reason without explanation.

Product prices are correct at the time the information is entered, but we reserve the right to change any prices without prior notice.

Please note that the contract of purchase will exist between you and GMP Supplies Ltd trading as GetMePleasure.

For the avoidance of doubt, no contract for any product purchased will exist between you and GMP Supplies Ltd trading as GetMePleasure until you receive an email sent by GetMePleasure confirming that the product in question has been dispatched.

Data Protection

GMP Supplies Ltd trading as GetMePleasure will not pass on your details to any third party without your consent, in compliance with the Data Protection Act.

Copyright

Any material found within the GetMePleasure website, inclusive of text and images, may not be copied, republished, reproduced, downloaded, broadcasted, posted or transmitted except for in the instance of your own personal and strictly non-commercial use. You hereby consent to not adapt, alter or create any derivative work from the material within this site for anything other your own personal and declaredly non-commercial use.

Disclaimer & Content Warning

The GetMePleasure website features information and content of a sexually explicit nature. Whilst all measures are taken to ensure that the material remains within the realms of good taste, we do not accept any liability for any offence caused by any text or images within these pages.

GMP Supplies Ltd, trading as GetMePleasure, presents the GetMePleasure website as seen, and does not guarantee that any integrated functions and materials will be without error or interruption, or that related defects will be rectified or that either the site or the server are free of viruses or bugs, neither does it represent or take responsibility for the functionality, accuracy or reliability of the materials herein.

Furthermore, GMP Supplies Ltd trading as GetMePleasure, makes no and disclaims all warranties and representations of any kind, whether expressed or implied, with respect to the GetMePleasure website and any information or content contained within this site.

All goods are sold as novelty items. How you use them is entirely up to you and we can accept no responsibility for any injury or misadventure caused by improper use.

This does not affect your statutory rights in relation to the goods themselves, their condition or fitness for purpose.

Use of GetMePleasure

In connection with the use of the GetMePleasure website, in no event and under no circumstances will GMP Supplies Ltd, trading as GetMePleasure be liable:

• for business losses and/or losses to non-consumers
• for losses that were not foreseeable to both parties when the contract was made
• for losses that were not cause by any breach on the part of the supplier

You consent to use this website for lawful purposes only, and in a manner conducted so as not to infringe the rights of, or restrict and inhibit the use and enjoyment of this website by any third party. Such restriction or inhibition includes, without limitation, any conduct which is unlawful, or which may harass, or cause distress or inconvenience to any person and the transmission of offensive or obscene content or interference with the usual flow of dialogue within this website.

External Websites

GMP Supplies Ltd, trading as GetMePleasure is not responsible for the content of any external websites that are linked to or from GetMePleasure.

Unlawful Provision

If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be excluded and shall not affect the validity of the remaining terms and conditions.

Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales.

GMP Supplies Ltd, trading as GetMePleasure, reserves the right to update and amend these terms and conditions from time to time.

Contact Details

GetMePleasure is the trading name of GMP Supplies Ltd. The company may be contacted by post at GMP Supplies Ltd, Unit D, The Apex Centre, Church Lane, Colden Common, Winchester, Hampshire, England, SO21 1TN; by telephone on 0845 389 1219; or by email at service@gmp-mail.co.uk.